Terms of service
MARLOE BAY TERMS OF SERVICE
Welcome to Marloe Bay. These Terms of Service govern your use of our website, products, and services. By visiting our website or making a purchase, you agree to these Terms of Service.
Please read them carefully before using our website.
1. GENERAL TERMS
By using this website, you confirm that you are legally able to enter into a binding agreement or that you have permission from a parent or legal guardian if required.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You may not attempt to damage, interfere with, copy, hack, misuse, or disrupt our website or services.
We reserve the right to refuse service to anyone for any lawful reason.
2. ONLINE STORE TERMS
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or refuse or cancel orders when necessary.
Product colors, designs, and appearance may vary slightly from what you see on your screen due to lighting, photography, monitor settings, manufacturing, or printing differences.
We make every reasonable effort to display product information accurately.
3. PRICING
All prices are listed in U.S. dollars unless otherwise stated.
Prices may change at any time without notice.
We reserve the right to correct pricing errors, product information, promotions, or other website mistakes.
If an item is listed at an incorrect price, we may cancel the affected order and issue a refund if payment has already been processed.
4. ORDERS
Submitting an order does not guarantee acceptance.
We reserve the right to cancel or refuse an order for reasons including:
• Product availability
• Pricing or listing errors
• Suspected fraud
• Payment issues
• Incorrect customer information
• Unusual order activity
• Violation of these Terms of Service
If we cancel an order after payment has been processed, we will issue an appropriate refund.
5. PAYMENT
You agree to provide current, complete, and accurate billing and payment information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed through third-party payment providers.
Marloe Bay is not responsible for delays or errors caused by your bank, credit card company, or payment processor.
6. SHIPPING
Shipping times shown on our website are estimates and are not guaranteed.
Delivery times may be affected by:
• Carrier delays
• Weather
• Holidays
• Incorrect shipping information
• High order volume
• Events outside our reasonable control
Customers are responsible for providing an accurate and complete shipping address.
Marloe Bay is not responsible for delays or delivery problems caused by incorrect information provided by the customer.
7. LOST, STOLEN, OR DELIVERED PACKAGES
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations.
If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier and check with household members, neighbors, and your property management office if applicable.
Marloe Bay is not responsible for packages that are marked as delivered by the carrier but are later reported lost or stolen, except where otherwise required by law.
8. RETURNS AND EXCHANGES
Returns and exchanges are governed by our Return & Exchange Policy.
We accept eligible returns within 30 days of delivery.
Items must meet the requirements listed in our Return & Exchange Policy to qualify for a refund or exchange.
Please review our full Return & Exchange Policy before placing your order.
9. FINAL SALE ITEMS
Items marked as Final Sale, clearance items, gift cards, personalized products, custom-made products, and other excluded items may not be eligible for returns or exchanges.
Any exclusions will be clearly identified where applicable.
10. PRODUCT CARE
Customers are responsible for following all care instructions provided with or displayed for our products.
Marloe Bay is not responsible for damage caused by improper washing, drying, storage, alterations, misuse, or failure to follow product care instructions.
11. INTELLECTUAL PROPERTY
All content on the Marloe Bay website, including but not limited to:
• Logos
• Brand names
• Graphics
• Product designs
• Artwork
• Photography
• Website content
• Text
• Videos
• Marketing materials
is owned by or licensed to Marloe Bay unless otherwise stated.
You may not copy, reproduce, distribute, sell, modify, publish, or commercially use our content without written permission.
12. USER CONTENT
If you submit reviews, photos, comments, testimonials, social media content, or other material to Marloe Bay, you confirm that you have the right to share that content.
You may not submit content that is unlawful, abusive, fraudulent, threatening, defamatory, obscene, or that violates another person's rights.
If you voluntarily submit content for promotional use, you grant Marloe Bay permission to use, reproduce, display, and share that content in connection with our business, subject to applicable law.
13. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including payment processors, shipping providers, social media platforms, and other websites.
We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.
Your use of third-party services may be governed by their own terms and policies.
14. PROMOTIONS AND DISCOUNT CODES
Promotions and discount codes may be subject to additional terms.
Unless otherwise stated:
• Discounts cannot be combined
• Discounts have no cash value
• Discounts may expire
• Discounts may exclude certain products
• Promotions may be changed or ended at any time
We reserve the right to cancel discounts used improperly or fraudulently.
15. WEBSITE AVAILABILITY
We do not guarantee that our website will always be available, uninterrupted, secure, or free from technical errors.
We may update, suspend, modify, or discontinue portions of the website when necessary.
16. PROHIBITED USES
You may not use our website or services to:
• Violate any law
• Commit fraud
• Submit false information
• Attempt unauthorized access
• Spread viruses or malicious software
• Interfere with website security
• Copy or steal intellectual property
• Harass or harm another person
• Engage in abusive or fraudulent purchasing activity
We may terminate access to our website or services if these terms are violated.
17. DISCLAIMER
We make reasonable efforts to provide accurate information about our products and services.
However, our website and services are provided on an "as available" basis to the extent permitted by law.
We do not guarantee that every product description, image, price, availability status, or website feature will always be completely error-free.
Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Marloe Bay will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Our responsibility to you will not exceed the amount you paid for the product or service giving rise to the claim, except where applicable law requires otherwise.
19. INDEMNIFICATION
To the extent permitted by law, you agree not to hold Marloe Bay responsible for losses resulting from your misuse of our website, violation of these Terms of Service, or violation of another person's rights.
20. PRIVACY
Your use of our website is also subject to our Privacy Policy.
Please review our Privacy Policy to understand how personal information may be collected, used, stored, and shared.
21. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The most current version will be posted on this website.
Continued use of the website after changes are posted means you agree to the updated Terms of Service, where permitted by law.
22. GOVERNING LAW
These Terms of Service will be governed by the laws applicable to Marloe Bay's business location and any other laws that apply to the transaction.
Nothing in these terms removes any consumer rights that cannot legally be waived.
23. CONTACT INFORMATION
For questions about these Terms of Service, please contact:
Marloe Bay
Email: help@marloebay.com
By using this website or placing an order with Marloe Bay, you acknowledge that you have read, understood, and agreed to these Terms of Service.