Shipping policy
MARLOE BAY SHIPPING POLICY
Thank you for shopping with Marloe Bay. We want your order to reach you as smoothly as possible. Please review our shipping policy before placing your order.
ORDER PROCESSING
Orders are typically processed within 2 to 5 business days before shipment.
Business days do not include weekends or holidays.
During product launches, sales, holidays, or periods of high order volume, processing may take longer.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
SHIPPING TIMES
Estimated delivery times begin after your order has been processed and shipped.
Standard shipping within the United States typically takes approximately 3 to 7 business days after shipment.
Shipping times are estimates only and are not guaranteed.
Delays may occur because of:
• Shipping carrier delays
• Weather conditions
• Holidays
• High shipping volume
• Incorrect or incomplete addresses
• Events outside our reasonable control
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout unless otherwise stated.
Any free shipping promotions will be clearly shown on our website or during checkout.
TRACKING YOUR ORDER
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow some time after receiving your tracking number for the shipping carrier to update its system.
INCORRECT SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your address, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has been placed or shipped.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order is shipped again.
LOST OR STOLEN PACKAGES
Once a package is in the possession of the shipping carrier, delivery is subject to the carrier's services.
If your tracking information shows that your package was delivered but you cannot locate it, please:
• Check around your delivery area
• Check with household members
• Check with neighbors
• Check with your apartment or property management office
• Contact the shipping carrier
Marloe Bay is not responsible for packages marked as delivered by the carrier that are later reported lost or stolen, except where required by law.
DAMAGED PACKAGES
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include your order number and clear photos of the damaged item and packaging.
We will review the issue and work with you on the appropriate solution.
MISSING OR INCORRECT ITEMS
If your package arrives with a missing or incorrect item, contact us within 7 days of delivery at:
Please provide:
• Your name
• Order number
• Description of the issue
• Photos of the items received, if applicable
We will review the issue and make every reasonable effort to correct it.
MULTIPLE SHIPMENTS
Some orders may be shipped in more than one package.
If this happens, you may receive separate tracking numbers and packages may arrive on different days.
PREORDERS
If an item is marked as a preorder, the estimated shipping timeframe will be listed on the product page.
If your order contains both preorder and in-stock items, your order may ship together once the preorder item becomes available unless otherwise stated.
INTERNATIONAL SHIPPING
If international shipping is available, delivery times will vary depending on destination and carrier.
International customers may be responsible for customs duties, taxes, import fees, or other charges required by their country.
These fees are not included in the product price or shipping charge unless specifically stated.
Marloe Bay is not responsible for delays caused by customs processing.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee cancellation once an order has entered processing or has shipped.
SHIPPING DELAYS
Marloe Bay is not responsible for shipping delays caused by carriers, weather, natural disasters, customs, holidays, transportation interruptions, or other events outside our reasonable control.
CONTACT US
If you have questions about your shipment, contact:
Marloe Bay
Email: help@marloebay.com