Refund policy

MARLOE BAY RETURN & EXCHANGE POLICY

We want you to love your Marloe Bay order. If something is not quite right, we are happy to help.

30-DAY RETURNS

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must be:

• Unworn
• Unwashed
• Unused
• In its original condition
• Free from stains, odors, makeup, pet hair, or other signs of wear
• Returned with all original tags attached

Items that do not meet these requirements may not be accepted for return.

EXCHANGES

If you need a different size or color, you may request an exchange within 30 days of delivery.

Exchanges are subject to product availability. If the requested item is sold out, you may choose another available item or request a refund.

FINAL SALE ITEMS

The following items are not eligible for return or exchange:

• Clearance items
• Items marked Final Sale
• Gift cards
• Personalized or custom-made items
• Items that have been worn, washed, altered, or damaged after delivery

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number and clear photos showing the issue.

If we confirm that the item was damaged, defective, or incorrect, we will work with you to provide a replacement, exchange, or refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping method when returning an item. Marloe Bay is not responsible for return packages that are lost in transit.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5 to 10 business days for your bank, credit card company, or payment provider to process the refund after it has been issued.

Processing times may vary depending on your financial institution.

LOST OR STOLEN PACKAGES

Marloe Bay is not responsible for packages that are marked as delivered by the shipping carrier but are reported as lost or stolen.

If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, your property management office, and the shipping carrier.

You may also need to open a claim directly with the shipping carrier.

RETURNED PACKAGES

If a package is returned to Marloe Bay because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply if the order needs to be shipped again.

Please double-check your shipping information before completing your order.

HOW TO START A RETURN OR EXCHANGE

To request a return or exchange, please contact us at:

help@marloebay.com

Please include:

• Your full name
• Your order number
• The item you would like to return or exchange
• The reason for your return or exchange
• Photos if the item is damaged, defective, or incorrect

Please do not send an item back without contacting us first.

RETURN DEADLINE

Return requests must be made within 30 days of delivery.

Items received after the 30-day return period may not be eligible for a refund or exchange.

MARLOE BAY

Thank you for shopping with Marloe Bay. We appreciate your support and want you to have a great experience with every order. Keep it your way.